### Shipping Policy
- All orders are shipped directly from our factory just outside of Mumbai.
- Delivery Time: Depending on your location, orders take **5-7 business days to arrive.
- Free Shipping: Available on orders over **999 INR.
- Express Shipping: Available for **prepaid orders only.
- Cash on Delivery: Available for orders above **999 INR.
- Shipping fees are calculated based on the delivery address for a single location.
- If your pin code is unserviceable, contact us at hello@shopfeier.com
- In the event of unforeseen delays, we will communicate them to you promptly.
For any questions or assistance, reach out to us at hello@shopfeier.com or via WhatsApp on +91-8558557272
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### Returns & Exchange Policy
At Feier, we want to ensure you are happy with your purchase. Here’s what you need to know about our returns and exchanges:
- Initiating a Return/Exchange:
- You can request returns/exchanges within 7 days of purchase by emailing hello@shopfeier.com or messaging us on WhatsApp.
- Please provide your order number and the email/phone number used at checkout.
- Alternatively, use the Return function from your order page.
- We will arrange the pick-up via our courier partners for a smooth return process.
- Panties:
- Panties cannot be exchanged or returned, even if unopened. Please double-check your order before placing it.
- Return & Exchange Conditions:
- All items must be unused, unwashed, and have their **original tags attached.
- For any first-time exchange on an order, the exchange is free. However, subsequent exchanges will incur a **100 INR shipping fee.
- If there is an issue upon unboxing, reach out to us immediately and attach a photo of the item.
- Refund Process:
- Refunds are issued in the original form of payment once the item is returned and passes our Quality Check.
- Please note that it may take up to 14 days for us to receive the returned item.
- For Cash on Delivery (COD) orders, refunds will be processed via UPI/GPay or bank transfer. Kindly provide your payment details when requesting a return.
For any assistance, contact us at hello@shopfeier.com or via WhatsApp. We’re happy to help!
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### Customer Service
We’re here to help! Our Customer Care Hours are Monday to Saturday, 10 AM to 5 PM (excluding public holidays). You can reach us via email on hello@shopfeier.com WhatsApp / phone on +91-8558557272, or by filling in the **contact form on our website anytime. Rest assured; any queries received outside these hours will be responded to during our normal working hours.